To place an order, simply select the products you are interested in, click "Add to Cart" and then proceed to checkout. There, you will fill in your shipping details and choose your preferred payment method. Once the process is complete, you will receive an order confirmation via email.

Yes, you can change an order that has already been submitted unless it has the status of Being Fulfilled.
Note that changing a product within an order (e.g. altering a product's variant or size) that has the "Waiting for Fulfillment" status will reset the order deadline. This may result in a longer fulfillment time. However, changing a shipping address or rate will not reset the order deadline. If you notice an error or want to change something in your order, please contact us as soon as possible and we will try to help you as soon as possible. Remember, quick response is key!

After placing your order, you will receive an email with a tracking number. You can track your order on the courier's website or in the "My Orders" section on our portal or our Tracking page here.

If you wish to cancel your order, please contact us as soon as possible after placing your order. We aim to process orders promptly, but if the order has not yet been dispatched, we will be able to cancel it. If the order has already been dispatched, you will need to return it upon receipt.

If your order has not arrived within the estimated time, please check the status of your shipment using your tracking number. In the event of disruptions due to holidays or other peak periods, delivery times may be longer. If you are still having problems with your delivery, please contact our customer service team at support@pilqoco.com and we will help you resolve the issue.

Yes, we ship to 35 countries all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

You can contact us through our contact page! We will be happy to assist you.

Each product on our website has a size chart attached. If you have any doubts, please contact us and we will help you choose the best size.

All our products are made from high-quality materials, including organic cotton, recycled fabrics and eco-friendly fibers.

This means we strive to minimize our impact on the environment. We use recycled materials, eco-friendly fibers and responsible production.

We use environmentally friendly materials, avoid overproduction and use sustainable production. Our packaging is 100% biodegradable.

We work with suppliers who adhere to ethical and environmental standards. We only choose those who ensure transparency in production.

Sustainable fashion is an approach that aims to reduce the environmental impact of clothing production and ensure fair working conditions for workers.

We use materials such as organic cotton, linen, hemp, recycled polyester, reclaimed fabrics and natural dyes.

We plan to be even more involved in environmental protection, including expanding our offer to include zero-waste products and further reducing our carbon footprint.

To create an account, click on the "Register" or "Create Account" icon on our home page. Complete the registration form with the required information, such as your name, surname, email address, and password. Once you have created an account, you can track your orders and take advantage of exclusive offers.

If you have forgotten your password, click the "Forgot Password?" link on the login page. Enter your email address and we will send you instructions on how to reset your password. If you have trouble regaining access, please contact us.

To update your information, log in to your account and go to the "My Account" section. There you will be able to update your contact details, shipping address and other information.

Yes, if you wish to delete your account, please contact us and we will take care of deleting it. Please note that deleting your account is irreversible and all data associated with the account will be deleted.

No, you can place an order as a guest, but creating an account gives you access to your order history, package tracking, a faster ordering process, and exclusive offers.

We accept credit and debit cards (Visa, MasterCard, American Express, Maestro), and other popular payment methods. When placing your order, choose the most convenient payment method.

Unfortunately, we do not currently offer a cash on delivery option. All payments must be made prior to your order being shipped.

Yes, your payment details are safe. We use the latest SSL encryption technology to ensure your transactions are completely secure.

Yes, once your order has been completed you can download the invoice from your account or have it emailed to the address you provided when placing your order.

Currently, we offer a wide range of streetwear and elegant collections. Our collections change depending on the season and cooperation with artists and influencers. In the future, we also plan to introduce collections for athletes and children.

The Pilqo collection is classic streetwear with a modern approach and bold graphics, while Pilqo Sphère is a line of luxurious, minimalist clothing characterized by simple, elegant patterns. Pilqo Sphère is the perfect choice for those looking for unique clothing for special occasions.

We are always working on new and exciting projects. We plan to introduce limited edition pieces, unique collaborations with artists and influencers, and expand our offer with specialist lines such as premium and sports collections.

We don’t currently offer full personalization, but we plan to add options in the future that will allow customers to add their signature or personalized accents to products.

To make sure you don't miss any promotions, sign up for our newsletter. There you will find information about upcoming sales, special offers and new collections.

Yes, from time to time we offer discount codes that can be used when placing an order. Follow our social media or sign up for our newsletter to receive the latest discount codes.

Promotions and discount codes may have a specific duration and rules, such as a minimum order amount. You can find the promotion details on our website or in the email with the discount code.

As a rule, only one discount code can be used per order. Please check the promotion details to find out how to make the most of our offers.

Yes, in the future we plan to launch a loyalty program that will allow our loyal customers to collect points for purchases and exchange them for discounts or exclusive products.